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- First & Last Name
- Nate
- Corporate Title
- CMO
- Company
- TCN Inc (tcnp3.com)
- Company Description
- Interactive Voice Messaging and Hosted Dialing provider
- City, ST
- St. George
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Nate's Blog
TCN Releases Anticipated “Preview Dialing” Functionality
Posted on September 21, 2011 at 6:20pm 0 Comments 0 Likes
St. George, UT—
TCN Inc. announced today the release of its Preview Dialing functionality. Preview Dialing enables call agents to view the call history of the customer being dialed before connecting the call. This functionality improves the quality of the agent-customer interaction and a call center’s ability to comply with all state and federal laws.
TCN’s clients use its on-demand cloud-based virtual call center technology to contact customers for a variety…
ContinueTCN Releases Next Generation “Intelligent Skills-Based Routing” To Shorten Connection Time and Revolutionize Agent-Customer Matching
Posted on May 31, 2011 at 2:21pm 0 Comments 0 Likes
In any call-center environment, matching the right agent to the right customer is crucial. Nowhere is this matching as imperative as in the credit and collections industry. High-scored accounts must get to the best collectors. Spanish speakers must connect with Spanish speakers. Agent skills must be matched to customer needs.
St George, UT (PRWEB) May 31, 2011
TCN Inc. today announced the release of its intelligent skills-based routing…
ContinueTCN Releases SoftPhone: Complete Call Center Technology Now Available in Minutes
Posted on September 1, 2010 at 10:30am 0 Comments 0 Likes
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