Have you ever gone out to run an errand or do something around the house, only to find out that whatever it was you were doing did not need to be done? Have you ever found yourself saying, "That's information that would have been helpful to me  30 minutes ago?"

The federal government is attempting to rectify that problem in the healthcare industry by creating an open-sourced standard…

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Earlier this year, I wrote about the trend of gamification, where companies are using game techniques like rewards and treats to engage with an audience. I proposed at the time that it would be a great tool for lenders to interact with their customers. But there's a flip side to that idea, too.…

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In an effort to optimize collections while reducing operating costs, World Omni Financial Corp. has signed a seven-year, multi-million dollar contract to implement CGI Group Inc.'s comprehensive collections and recovery managed service, CGI Collections360.

CGI Group is a provider of information technology and business process services. As of Sept. 30, CGI's revenue was $4.3 billion.

The goal of the new agreement is to use CGI’s…

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I'm very much a creature of habit, but I've never been satisfied with the status quo as an answer for why or how something is done a certain way. Just another loose strand in the fabric that makes me me, I guess.

This post will raise the idea of challenging the status quo, specifically as it pertains to debt collectors contacting borrowers via text messages and cell phone calls. 

Forget the studies that illustrate how many consumers are giving up their landline phones and using…

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One of my favorite lines from "The Social Network" is an exchange between a lawyer and the actor portraying Mark Zuckerberg. The lawyer asks Zuckerberg what he's doing and he replies that he's checking in to see how things are going in Bosnia. 

"Bosnia. They don't have roads. But they have Facebook," the lawyer says. 

I am constantly amazed at what people put up online. Sharing the most mundane details of their lives for just about anyone with an internet connection to read. If…

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A federal judge in Illinois has sent to trial a collection case involving subprime lender Consumer Portfolio Services. U.S. District Judge John Grady sided with plaintiffs Roslyn Griffith and Jerret Cain, who claimed that CPS used an autodialer to contact their cell phones with unauthorized calls and text messages.



At issue is a Telephone Consumer Protection Act, which prohibits calls to certain telephone numbers, including cell numbers, using an “automatic telephone dialing… Continue

With the current unemployment rate as it is and the number of Americans out of work or under employed, sooner or later the number of car or truck owner who can not make their payments is bound to increase...if fact, it probably has. This puts a burden on your collections department or you if you don't have a collections department.



Not only is the debtor behind… Continue

GMAC subsidiary Semperian LLC will lay off 45 employees in its Knoxville, Tenn., office by yearend in a move to “reduce costs and gain efficiencies,” GMAC spokesman Mike Stoller told the Knoxville News Sentinel. About 300 employees will remain.



Loan-servicer Semperian has locations in Arizona, Colorado, Connecticut, Florida, Michigan, Minnesota, Missouri, North Carolina, Oregon, and Texas. The Knoxville office, which opened in 2002, provides collection and customer support… Continue

A portfolio of 45,000 auto loans originated in 2007 by BMW Financial Services and subsequently charged off by the captive was sold this week.

The price was not disclosed.

The portfolio, which was sold by Collection Services Inc., a brokerage firm, had loans originated nationwide and was scrubbed for inaccurate informations within 14 days of the sale.