Off the lot: Visualizing the future of customer communication
No way around it, this is a tough market. Interest rates have been higher for longer, putting pressure on margins, ...
Tag: communication
We need to talk: Working on the lender-dealer relationship
As the automotive market continues to weather the fallout from two years of economic uncertainty, and consumers look to secure ...
Creating a personalized approach to customer communication
Gone are the days of reaching out to customers solely via mail or phone. WhatsApp, Facebook Messenger, and live chats ...
Proper Training, More Flexibility Critical for Millennial Employees
The times, they are a-changing. It’s just as true now as it’s always been, even if Bob Dylan is more ...
VW’s Harris Spells Out Role of Communication in Risk Management
People can’t always understand what you’re saying. That was the message from Bruce Harris, vice president and chief risk and ...
