Auto complaints from service members up 150% (Under the Hood)
While credit reporting issues topped service members’ list of complaints in 2023, grievances about vehicle loans and leases grew at ...
Tag: debt collection
Back from the dead: Zombie debt schemes leverage charged-off auto debt
An emerging fraud scheme is attempting to give long-charged-off debt new life in the form of fraudulently boosted credit scores. ...
Utilizing generative AI to increase collections
CHICAGO — Collections agencies are using generative AI to improve internal operations and increase conversion rates, and lenders can do ...
Consumer confusion prompts 22% increase in vehicle finance complaints to CFPB in 2020
Consumer confusion around loan modification programs and repossession moratoria prompted an increase in auto finance complaints with the Consumer Financial ...
Debt collection calls allowed to continue in Mass.
On May 6, 2020, U.S. District Court Judge Richard Stearns entered a temporary restraining order (TRO) temporarily enjoining Massachusetts Attorney ...
Texas legislature expands definition of ‘debt buyer’
The Texas state legislature has provided consumers with additional protection from debt collectors in the passage of the Fair Consumer ...
Proposed Changes to Collection Practices Could Affect First-Party Creditors
The Consumer Finance Protection Bureau has issued a Notice of Proposed Rulemaking (NPRM) to the Fair Debt Collection Practices Act ...
Collectors, Consumer Advocates Face Off on Debt Collection Rules at Town Hall Meeting
PHILADELPHIA — Subject matter experts representing debt collection agencies and consumer advocacy groups had split reactions on changes to the ...
