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Category: Spotlight

Category: Spotlight

CTO talks flexibility, fintechs and finishing first

Farm Bureau Bank has had proprietary technology in place since the late 1990s, but Chief Operations

Joey Pizzolato
  • December 23, 2019

Bank of America balances high-tech, high-touch [Spotlight]

Bank of America’s customer experience blueprint hinges on a delicate balance between technology and humans. “We

Bianca Chan
  • November 3, 2019

Member-focused strategy drives PenFed’s product innovation

Ivan McBride is competitive, and it’s easy to understand why. He played professional baseball for the

Bianca Chan
  • October 28, 2019

Westlake doubles down on dealer strategy

Dealers have stopped telling Westlake Financial Services to increase sales rep visits thanks to a move

Bianca Chan
  • September 16, 2019

US Bank targets partners for mobile enhancements

U.S. Bank is exploring potential partnerships to boost the bank’s mobile capabilities as it looks to

Bianca Chan and Joey Pizzolato
  • July 26, 2019

SNAAC Reveals How a Customer-Centric Strategy Can Mitigate Losses

As delinquencies rise and an economic downturn looms, limiting credit risk and mitigating losses are top

Bianca Chan
  • June 19, 2019

Tricolor Uses Innovation, Technology to Drive Customer Experience 

At Tricolor Auto Acceptance, technology drives the goal of delivering seamless, sustainable financial products across dealerships

Joey Pizzolato
  • May 17, 2019

Navy Federal Reinforces Customer Service with Tech

The intersection of customer service and technology is top of mind for Navy Federal Credit Union

Bianca Chan
  • April 17, 2019

Credit Union Auto Lending Surges

David Thompson

  • 4 hours ago
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Market Data

Auto Loan Rate Index

Today

6.85%

+0.15%

Lease Penetration

MTD

28.4%

+2.1%

Subprime Approvals

MTD

42.7%

-1.3%

Days to Finance

MTD

718

+3

Days to Finance

MTD

38

+2

Days to Finance

MTD

142 bps

-8

Last updated: March 30, 2026, 2:45 PM EST

View Complete Market Report →

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